Why did Barclays trigger this loan?
A loan was triggered without my signature - how did this happen?
View Article'Vodafone kept taking payments after I cancelled'
Our consumer expert helps a reader who, despite ending a mobile phone contract, is still being charged for it
View Article'HSBC bounced my £30,000 cheque'
A reader is dismayed that his bank could not wait until he had deposited sufficient funds
View Article'Barclays is hounding me for someone else's debts'
A reader finds it impossible to stop a previous tenant's letters being sent to her home
View Article'Nationwide rejected our £890 travel claim'
A couple questions why their insurer will not pay out for a missed trip to Paris
View Article'Royal Mail destroyed our parcel, but won't pay compensation'
As reader is frustrated that Royal Mail destroyed a whole parcel because it contained, amongst other things, a small bottle of perfume
View ArticleHow to exploit credit card protection
Our consumer expert explains how credit cards may offer a lifeline when things go wrong
View Article'How can I find my 1970s pension?'
A reader queries why he has heard nothing more about a retirement fund in which he had invested decades ago
View Article'I can't get my Halifax Isa money'
A mix-up at the bank over a signature leaves a reader waiting to access her funds
View Article'MBNA cancelled my credit cards'
Our consumer expert helps a reader whose error in stopping a direct debit payment affected his credit rating
View Article'Why the delay on my £9,032 Civil Service pension?'
A reader who has been waiting six months for a £30,000 lump sum, with £9,032 a year. Compensation has now been paid
View ArticleCredit crisis after husband's death
A widow's desire to move on with her life is being hampered by the affects of unexpected debts
View Article'Waitrose's olive stone cost me £152'
An olive stone causes a broken tooth and a large dental bill
View Article'£2,000 theft in a bank branch was aided by furniture layout'
An elderly customer is robbed in branch while waiting for a cashier. She asks for help
View Article'Court threat after mystery mobile cost is added to my Talkmobile deal'
A reader is mystified at being billed for a phone about which she knows nothing
View ArticlePost Office currency buy back: 'I paid £205 - and was refunded £153'
Alan Tait was left disgruntled with the Post Office's currency buy back scheme. Our consumer champion came to the rescue
View Article'Barclays would only give me £20 notes when I closed my account'
A reader is unable to withdraw her money even after providing a PIN and ID
View Article'Where is my £4,500 investment from 1987?'
A reader tries to trace a long forgotten about unit trust
View Article'Why do I have to fill in a tax return?'
A retired teacher asks why he has been asked to complete a self-assessment form
View Article'Scottish Power won't listen to me'
A reader is frustrated at not being able to get a breakdown on a final bill from the energy supplier
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